We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant.
To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.
babylon was included in WIRED’s 2016 Top 100 Hottest Startups in Europe and CB Insights 2017 Global ‘AI 100’ list. Fortune Magazine included babylon in their 2017 list of ’50 Companies Leading the AI Revolution’, the only listed company using AI in healthcare delivery.
At babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare.
We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time…
Our 2nd line support team are growing as we grow our global client base ! Explore an opportunity within this awesome team and enjoy a great team buzz along with being a major part of our growth plans !
You will be performing 2nd line support to end user clients when customers encounter problems or defects with products and programs. You have good knowledge of the full software life-cycle and can act as a bridge between dev ops and the end client.
What you can expect to be doing…
Coordinate incoming support tickets
Perform root cause analysis for technical issues
Form and manage engineering incident teams
Communicate with customers in a professional manner
Escalates issues and ensures these come to a resolution within agreed SLAs.
Dealing with complex software deployments, especially around cloud environments such as AWS and Azure
Following, updating and reporting according to service playbooks
To communicate and work with software development teams
What would be like from you?
Experience with JIRA, JIRA Service Desk and/or Zendesk
Technical customer support experience
An understanding of the software development process
Strong communication skills, both oral and written
Able to problem solve and using own incentive
Good organisational skills with strong attention to detail
Pleasant phone manners
Flexibility to work varied schedules, and to work on a rota system
Competitive Salary + share package
Free babylon for you and your family
On site table tennis and video game competitions
Free healthy breakfast, and snacks
Regular social gatherings and an intimate, collaborative environment
Free weekly yoga or football sessions
BUPA health and life insurance
Tagged as: Digital Health, Health, Healthcare