We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant.
To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.
babylon was included in WIRED’s 2016 Top 100 Hottest Startups in Europe and CB Insights 2017 Global ‘AI 100’ list. Fortune Magazine included babylon in their 2017 list of ’50 Companies Leading the AI Revolution’, the only listed company using AI in healthcare delivery.
At babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare.
We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time…
Our Clinical Operations team have a fantastic opportunity as a Customer Support Associate, you’ll be responsible for the activities that build our operation and keeps it rolling.
We run a clinical operations support service 7.30am – 10pm, Monday to Sunday which will means that the position will involve working a shift pattern including weekend work.
We are looking for motivated individuals that believes in Babylon’s mission and are passionate about providing outstanding medical service to our patients. Candidates should have an energetic work ethic, strong sense of ownership and ability to work well individually and as part of a team. You will be working towards exponentially growing the Babylon user base. To deliver on our customer commitments and support in implementing new operating model, that will enable future blitz scaling.
Your role is to:
Provide exceptional clinical service, currently serving over 400,000 customers
Be first line support for our members including email and telephone support
Support our members to better use product (app & service) functionality
Manage the communication channels between the clinicians and the babylon team
Manage the clinician database and other administration process
Work with team leads on continuous improvement of our service
Escalating customer issues based on predefined processes
Help creating processes for support and operations team in line with regulatory requirements to improve our service levels
Identify potential system failures, report and help fixing them
Provide direct support to patients and GPs while developing SOPs and processes for roll-out across broader team
Keep up to date correspondence via Zendesk
You will be working hours ideally according to our clinical service hours, 7.30am-10pm Monday to Sunday
Excellent communication and verbal skills
Passionate to provide outstanding customer service
Evidence of taking ownership in various professional and non-professional areas
Quick learner- understanding new procedures and systems
Ability to multitask and prioritise across various business systems
Avid ambassador that will promote Babylon’s values and missions as the company’s first point of contact to our customers
Strong ability to work under pressure
Should have an enthusiastic approach to problem solving
Willingness to work in a fast-paced, growing business environment
Desirable: Experience working for a tech start up within the customer support team
Desirable: Relevant experience in healthcare using NHS patients systems (SystmOne, EMIS)
Desirable: Background in healthcare
Experience working in a Call centre and Customers/ Patients facing roles
Worked shift patterns
Basic knowledge in medical terminology will be ideal- Related to medical graduates
Interest in healthcare and technology
Salary: £25,000 pro rata + company shares
Free babylon for you and your family
One of the nicest offices you’ll ever see, located in the heart of Chelsea
Free healthy breakfast, and snacks
On site table tennis and video-game competitions
Regular social gatherings and an intimate, collaborative environment
A real entrepreneurial spirit and drive to make a tangible difference in the world
Free weekly yoga or football sessions
BUPA health and life insurance
Tagged as: Digital Health, Health, Healthcare
Babylon Health, headquartered in London (UK) with over 1000 employees, is at the forefront of merging health services and technology...Apply For This Job
We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on...Apply For This Job