This position will be on the front lines of Tesla Motors’ IT systems support. IT Desktop Technicians will be the face of IT for internal customers. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Tesla’s global IT infrastructure to provide for the growth of Tesla’s initiatives. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team’s SLAs and/or project requirements.
Provide day-to-day delivery and technical support for end-users of desktop applications, telephones, handheld email devices, printers and
35% Supports Windows desktop OS. Diagnoses and troubleshoots computer and general network issues.
10% Provides timely resolution of end user
20% Provide support for field personnel remote communications and connectivity
10% Basic administration of phone systems
25% As necessary, performs other duties as required.
Other Responsibilities: Perform other related duties as assigned, based on the business need
Requires 5 years’ experience in desktop support
Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level
Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services
Experience in Backups, Active Directory, Exchange 2007 / 2010, and Windows server environments
Experienced in supporting smartphones (Blackberry, Droid, iPhone and
iPad) and other mobile devices
Ability to troubleshoot and resolve issues with PC’s, Powerful Workstations, Laptop hardware and software
Experienced in Altiris (Imaging, packaging, scripting)
Excellent customer service skills, strong attention to details with excellent follow up
General understanding of server computing, networking, phone setup- support, storage, virtualization and
Travel to and from Tesla offices both domestically and internationally required
Prior experience in site setup is preferred
Tagged as: Sustainability, Electric Car, Elon Musk