Too Good To Go is a mobile app with the aim to reduce food waste in the world. We connect companies that have a surplus of food with consumers who come to pick it up for a reduced price. This reduces waste and also saves our customers money. We have already saved more than 2.5 million meals in Europe since our launch in Denmark at the end of 2015. Too Good To Go has recently been launched in the Netherlands with a success above expectations, so we are now looking for a Head of Customer Success to lead the Customer Success activities from our Amsterdam office.
Your responsibilities will include:
Managing the Customer Success activities in Amsterdam
Handling Reactive Requests
Handle emails & Facebook messages from consumersAnswer consumers on TrustpilotAnswer consumers on the Too Good To Go Facebook pageTake phone calls from stores
Handling Proactive store / consumer service
Account Management (follow up on new stores, packaging, questions to app, etc.)Activation campaigns – e.g.: “sell-more”, “did you know…” – in coop with marketing Programmatic follow up on stores at regular intervalsStore training in using app (video triggered) tbd. – in cooperation with marketingConsumer activation campaigns – in coop with marketingFollow up on bad ratingsOther ad hoc tasks connected to the Customer Success activitiesParticipating actively in the Customer Success & Account Management work
Your qualities should include:
Being truly passionate about food waste is a mustSuper strong drive. We repeat: super strong driveSolid leadership skills2-3 years of experience with customer support, preferably in international companies and/or in start-up Experience in tech companies or food companies is a plusA deep understanding of brand tonalityExceptional organizing skills and the capability to multitask comfortablyA willingness to learn and adapt in an ever-changing fast-growing environmentFluency in Dutch combined with an excellent English
A chance to use your skills that you have built up over the past years for a company with a strong mission and the ambition to make the world a little betterThe experience to be part of an exciting new and international Food Tech start-upHigh responsibility and influence on your workAn inspiring office location in the heart of AmsterdamA unique, challenging and fun place to work.
How to apply:
If you read this and think, “That’s me!” Then submit your application via the application link. As many people respond to this vacancy, we cannot always respond immediately, but if your profile seems to be a match we will be in contact with you soon.
Tagged as: Waste Reduction, Food
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