We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant.
To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.
babylon was included in WIRED’s 2016 Top 100 Hottest Startups in Europe and CB Insights 2017 Global ‘AI 100’ list. Fortune Magazine included babylon in their 2017 list of ’50 Companies Leading the AI Revolution’, the only listed company using AI in healthcare delivery.
At babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare.
We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time…
What are we looking for?
babylon is made up of the best people you’d ever want to meet, working on some of the most futuristic projects. You will be part of a rapidly growing and collaborative team based in our central London office. We like people who are smart, funny, innovative, hands on and tenacious, who can adapt and work together in a high pressure start up environment where processes and systems may need improving or creating.
What do we need from you?
Assist all users with any logged IT related incidents.
Accurately record, update and document incidents and requests using the IT Support logging system.
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Support the IT requirements of our London clinics and our remote workers.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
Requirements:
1-2 years experience of working within a fast-paced IT Service Desk environment
Previous experience within hardware and software support
Experience with Office365 and the Microsoft Office suite
Log relevant incidents and requests for users and own tickets through to resolution
Must be a highly motivated team player with the skills and ability to manage changing priorities
Weekend and evening work as required as part of a rota to provide IT support coverage to our GPs and clinics
Undertake other duties not specifically stated which from time to time are necessary
Ability to maintain confidentiality
Good customer relation skills
Excellent communication skills, written and oral
Ability to work independently and use initiative to resolve day to day problems.
This role will require travel within London
Benefits:
Competitive salary package including share scheme
One of the nicest offices you’ll ever see, located in the heart of Chelsea
Free healthy breakfast, and snacks
On site table tennis and videogame competitions
Casual dress code
Regular social gatherings and an intimate, collaborative environment
A real entrepreneurial spirit and drive to make a tangible difference in the world
Free weekly yoga or football sessions
Pension scheme
Childcare vouchers
BUPA health and life insurance