We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant.
To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.
babylon was included in WIRED’s 2016 Top 100 Hottest Startups in Europe and CB Insights 2017 Global ‘AI 100’ list. Fortune Magazine included babylon in their 2017 list of ’50 Companies Leading the AI Revolution’, the only listed company using AI in healthcare delivery.
At babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare.
We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time…
We’re looking for an exceptional Lead Product / Experience Designer to join our team to craft easy-to-use, thoughtful product experiences and engaging interfaces that our patients, doctors, and partners will love.
You’ll be designing the future of healthcare – affordable, accessible, high quality health and sick care; alongside some of the top AI and M/NLP researchers in the world; in collaboration with a passionate team of doctors and medical innovators; and in partnership with leading international tech and health care organizations.
You’ll also be joining Babylon Health at an exciting and challenging time as we aggressively expand our products to serve new markets ranging from Africa, South Asia, Europe, Middle East and the USA, while also emphasizing the importance of an easy-to-use, outcome driven, and delightful product experience across all devices.
We work in multidisciplinary tribes and squads that focus on particular products or customer groups. We have opportunities for registration, consumer platform and apps – this is where most of our customers first experience us – it’s where they ask for help, check symptoms, talk to our chatbot and book an appointment.
Ill health can be a frightening experience and so we want our website and apps to be supportive, incredibly easy to use and a fantastic experience – to just work flawlessly so our customers can get the answer they need as quickly and as easily as possible.
We also want to help our customers to rehabilitate, monitor and stay healthy – the full circle of care.
You will be helping to lead the direction of our app in the United States – taking the existing app and localizing it for the American audience. This means more than simply changing some words – you will be looking at every aspect of our service to ensure it fits our new market.
We work in squads, with our designers working closely with tech and product to deliver a seamless experience to our customers. As we are just beginning work here in Austin we have many openings in our squads, but no matter which team you join you will be leading a group of designers, researchers and UX writers to deliver an amazing experience.
Identify and design solutions for the top usability issues across our app and clinical tools considering quant data, health and commercial outcomes of the enhancements.
Partner with user research to craft and validate personas, scenarios, and jobs to be done for your area of the product. Identify opportunities to share compelling stories about the customer experience to persuade, generate interest, and recommend ways our current experience could be improved.
To be a true peer to the Product and Engineering Leads – supportive yet challenging and using your emotional intelligence to foster excellent teamwork and decision making
Work with the Product and Engineering leads in the squad to help balance customer value versus effort and to ensure the roadmap is informed and validated by research and evidence
Understand how to break work into shippable increments to support development and iteration
Facilitate cross-discipline sessions as part of early product definition – likely pulling from a tool box of lean UX approaches, design sprint and prototyping methods. You have a keen eye for detail but know how to rapidly solve problems using everything from a basic sketch to high fidelity prototypes.
Design the next generation, AI-driven clinical interface our in-house and remote doctors use for their virtual consultations and within our physical clinics. Work within our existing UI pattern library as well as work actively to evolve our UI to best compliment the new brand, technical constraints and customer needs.
Create user journey maps illustrating user needs, pain points, and business opportunities as we evolve our apps to provide additional sick care, health assessment, coaching and monitoring services to our members. Help us understand the key needs and design solutions that support successful long-term condition management.
Ensure our products follow accessibility targets and create a standard through extending our design pattern libraries and interaction design guidelines. We’ll expect you to think creatively about a solution, for example sometimes the answer is to change copy, not to redesign. You’ll then use your gravitas to ensure you have the ability to defend your design decisions.
We expect you to be doing some execution initially, then transitioning to lead and mentor more junior designers to craft beautiful and usable design
Help us build a strong design and learner-mindset culture by sharing your experiences with other designers in your location, globally with the rest of the design team as well as being an evangelist for user-centric approaches in the broader organization, and actively participating in the Austin and global design community.
What are we looking for?
At this level, we expect:
You have transitioned from doer to leader, understanding the broader business and customer context for your work. Contributed to multiple shipped products and roughly have 5-10 years of experience. You have several years’ experience designing consumer focused tech for responsive web and native apps.
You can share situations where you have led the solution for a significant user journey and developed the process/approach for tackling a problem. You have experience facilitating workshops and leading meetings. Have proven ability to collaborate successfully with cross-functional peers and teams (AI, Engineering, Marketing, Product) to develop concepts and products.
You’re an expert in several core design skills. We don’t believe in the design unicorn, so we expect you have a specialized depth and/or breadth of expertise across the UX and product design spectrum of core skills. You’ll be expected to work closely with a diverse team of design and research peers who may have other areas of expertise, strengths and capabilities that balance your own. This role will report to the Director of Product Design
You have mature people and leaderships skills. Design is not only about craft and at this level we also expect you have begun to master several key people and leadership skills. These include communication and presentation skills – ability to communicate design effectively, regardless of the audience; receiving and giving constructive feedback; growing and mentoring more junior members of the team, dealing with conflict, able to encourage good teamwork and hold people accountable, and leading workshops as a design facilitator. Finally, you’ll be able to share with us stories where you’ve shown resilience, organizational awareness and most importantly empathy and compassion.
We look forward to hearing from you. A few quick notes on basic requirements before you apply….
We will expect you to share a thoughtful portfolio representing your most significant team and personal accomplishments. It will highlight case studies that marry beautiful design with solid UX insights and a user-centered approach. It will show your process and showcase your design facilitation expertise. You’ll share projects where user research, iteration, and design thinking led to successful, measurable outcomes for your client or company
You have minimum 8+ years of experience, working on a diverse range of problems, delivering great design work particularly for responsive web and native apps.
We expect you have built your career on a solid foundation of interaction design, communication design and user-centered methods likely based upon an academic degree in design or HCI.
You’re a naturally positive, enthusiastic, collaborative person looking to grow within the team and thrive in a fast-paced, hyper growth environment.
You have worked in cross functional Agile teams to build and iterate great products
You have led individuals or teams and helped them be their best selves and deliver great work
Tagged as: Digital Health, Health, Healthcare