Tesla is seeking an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of interaction with body shops, so the ideal candidate must be able to provide excellent customer service and technical support. This is a fulltime position located at our Spinnaker location in Fremont, CA. If you are interested in becoming a part of a world-class team supporting the latest EV technology, we are interested in hearing from you.
Assist Tesla Approved Body Shops with parts related questions via email and phone
Effectively communicate estimated parts ship and arrival time, and provide support for technical parts questions
Follow up with body shops on parts order and ensure complete satisfaction
Work closely with Tesla’s internal teams to improve processes and provide feedback.
Accurately record parts transactions and data into Dealer Management System-attention to detail is critical
Prioritize and efficiently manage a high volume of work, and meet deadlines
Maintain daily metric goals.
Perform other duties as needed
1-3 years of experience in the automotive industry
Degree or Certificate from a University program in Automotive Technology a plus
Internal Tesla candidates must have experience using WARP Drive
Knowledge of methods, techniques, parts, tools, and materials used in the repair of vehicles
Ability to work in a fast-paced environment, strong organization skills, problem-solving aptitude
Ability to adhere to performance metrics including: CSI, department goals
Proficient with Microsoft Office Suite, Enovia, CATIA, CAD or other PLM system experience is a plus
Strong written and verbal communication skills as well as the ability to follow instructions required
Dealer automotive service experience a plus
Tagged as: Sustainability, Electric Car, Elon Musk
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