Effectively handle multiple priorities, organize workload, and meet deadlines
Ensure appointment preparedness
Work closely with Assistant Service Manager to ensure Tesla Fleet is customer ready
Communicate estimated completion time, regular updates and follow through on each customer vehicle
Coordinate the delivery time or pick up (Reunion) with each customer
Determine if technical solutions can be resolved over the phone; escalate immediately to Shop Foreman/Service Manager to provide urgent attention
Accurately record issues and data in Dealer Management System. Attention to detail critical.
Available to work on administrative activities and other management requests.
Intermediate knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
Professional personal appearance.
Willingness to learn new and innovative automotive technologies
Exceptional capacity for managing simultaneous activities, maintaining an organized workload to meet deadlines
Work in a team-based environment and achieve common goal
Must have two years of driving experience with a valid driver’s license and an acceptable and safe driving record
Proven ability to work and communicate effectively with her/his team and peers across the organization.
Established ability to be self-directed and work independently, with strong organization and documentation skills
Excellent oral and written communication skills as well as the ability to follow instructions required
High School diploma or equivalent
Knowledge of Proprietary System(s), Outlook, and MS Office
Associate Degree or certificate in Automotive Technology, preferred equivalent
Retail automotive service experience, preferred
Tagged as: Sustainability, Electric Car, Elon Musk
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